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Managing Expectations While Commiting to Improved Service.
The writing of the Buffalo City Service Charter was an iterative process that involved a cross-section of officials in the municipality. During the sessions, ...
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Volume 8, Issue 3, July 2006
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Tying Municipal Manager's Pay to Performance.
Municipal managers are well paid-too well, it has sometimes been argued. Many wonder why the head public servants of local government should earn more than ...
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Volume 8, Issue 3, July 2006
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Volume 8, Issue 4, September 2006.
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EU-Africa strategy: A way out of poverty?
The Good Governance Learning Network is a loose network of South African NGO's that focuses on promoting good governance. It is funded by the Ford Foundation ...
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Volume 8, Issue 4, September 2006.
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Making Headlines
Gauteng has officially been declared a global city region. It is set to become the 12th largest metropolitan settlement in the world by 2015. Gauteng is ...
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Volume 8, Issue 4, September 2006.
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Municipalities and Clean Development Projects.
The emission of greenhouse gases into the atmosphere is a major factor in climate change. The most recent scientific evidence shows that global warming is ...
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Volume 8, Issue 4, September 2006.
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The Duty to Involve the Public: The Constitutional Court Speaks.
The Constitutional Twelfth Amendment Act altered the basis for determining provincial boundaries and resulted in, among other things, in the changing of ...
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Volume 8, Issue 4, September 2006.
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Stepping Stones and Stumbling Blocks: Changing Municipal Boundaries.
The Municipal Demarcation Board (MDB) is entrusted with the often difficult task of demarcating municipal boundaries. Disputes around cross-boundary ...
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Volume 8, Issue 4, September 2006.
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The State of Our Cities.
The South African Cities Network recently released its 2006 State of the Cities Report. This report is an update of the 2004 report, which looked at how cities ...
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Volume 8, Issue 4, September 2006.
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When Everything is Political: A Customer Care Model For Local Government.
A mayor was called to a community meeting. People had been promised houses, but where were they? The mayor had no houses handy and she had not made the ...
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Volume 8, Issue 4, September 2006.