Victoria Johnson | Mar 16, 2021

Service Delivery Agreements: Who Reads Them?

Who can own up to having read a standard service delivery agreement from start to finish and having understood it all? Very few people, i imagine. In the main, service delivery agreements are notoriously long, complex and wordy and are usually filled with legalese. They make little attempt to help the reader gain a meaningful understanding of the basic terms governing the contracting parties relationship. In short, they are inaccessible to the ordinary reader.

application/pdf Vol 7 no 2 Service Delivery Agreements. Who Reads Them.pdf — 25 KB

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